Discussion

Refund Policy

Effective from 18 September 2026

This translation is provided for convenience. In case of any discrepancy, the Czech version prevails.

This policy governs refunds for credits purchased on the discussion.cz website. It forms part of the Terms of Use.

1. Who the seller is

Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Ltd is the Merchant of Record for all our orders; it handles payment, receipts and the refund itself.

2. Refund period

You can request a refund within 14 days of purchase, without giving a reason.

3. What we refund

If you have not used any credit from the purchased package, we refund the full amount paid.
If you have used some of the credits, we refund the proportional part of the price corresponding to the unused credits.
Used credits are not refunded – the digital content has already been provided to that extent.
Unused credits are the credits from the package that are on your account at the moment the request is handled. When the refund is made, the corresponding number of credits is deducted from your account.

4. How to request a refund

Write to mitrnka@gmail.com from the e-mail address of your account and state the date of purchase or the order number from the Paddle receipt. You can also request a refund directly from Paddle – via the link in the confirmation e-mail or at paddle.net. We handle requests within 5 business days at the latest.

5. How the refund is made

The money is returned by Paddle using the same payment method you paid with. It usually takes 5–10 business days to arrive, depending on your bank or card issuer.

6. After the period and faulty payments

After 14 days we generally do not provide refunds. A duplicate or unauthorised payment, and a payment after which credits were not added due to a technical error, is always refunded.

7. Your statutory rights

This policy does not affect the rights granted to you as a consumer by law which cannot be waived.

8. Contact

Bc. Michal Trnka – mitrnka@gmail.com
Web: discussion.cz